Chargebacks

Charges for work
The Customer Service Center is responsible for Chargebacks. According to George Mason University policy, all maintenance, services and new work for non-E&G buildings and organizations are charged back to the customers. Please see the Chargeback Guide for specific information on the Facilities Management chargeback system.

Invoices and receipts
Invoices showing Work Order number, total labor cost and total material cost is transmitted to the work requestor and to Department representatives when work is closed out. When requests for work are processed, work receipts are transmitted electronically back to the requestor, point of contact, or others requiring copies of the request. The receipt shows Work Order number, description of work, and within what time frame a person from Facilities Management will be contacting them.

How charge back amounts are calculated
Charge backs are the total of the labor and material costs of each work order. The labor costs are derived from the specific shop rate. Each shop has a shop rate calculated from the average salary and benefits.

Notify the Customer Service Center at (703) 993-2525 if you have additional questions.

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