What does the Ombudsman do?

When you come to see the ombudsman, you can be sure that the Ombudsman will...

• Advocate for a fair process
• Provide a neutral and safe environment to talk
• Listen to concerns and complaints
• Help students understand University policies and procedures
• Analyze and investigate issues of concern
• Present options and help to evaluate those options
• Assist students in the pursuit of a resolution
• Mediate conflicts
• Refer students to appropriate campus resources
• Recommend changes in University policy

What does the Ombudsman not do?

When you come to see the ombudsman, you can be sure that the Ombudsman will not...

• Advocate for the student or the University
• Make judgments
• Make decisions on the individual's behalf
• Overturn academic actions
• Take part in formal grievance procedures
• Provide legal advice