Baker, Ann C. (2004). Seizing the moment: Talking about the ‘undiscussables’.  Journal of Management Education, 28(6), 693-706.

White, Judith, McMillen, Cecilia, & Baker, Ann C. (2001). Challenging traditional models: Towards an inclusive model of group development. Journal of Management Inquiry, 10(1), 40-57.

Baker, Ann C. (1999). Receptivity to racial and ethnic diversity. Psychological Reports, 84, 35-41.

McMillen, Cecilia M., Baker, Ann C., & White, Judith (1997). Cultural Analysis, ‘Good conversation’ and the creation of a multicultural learning organization.  Management Learning: The Journal for Managerial and Organizational Learning, 28(2), 197-215.

Baker, Ann C., Jensen, Patricia J., & Kolb, David A. (1997). In conversation:  Transforming experience into learning. Simulation & Gaming, 28(1), 6-12.

Refereed Entries
Baker, Ann C. (2007). Conversation. In Stewart Clegg & James Bailey, International Encyclopedia of Organizational Studies. Thousand Oaks, CA: Sage Publications

Refereed Book Chapters
Baker, Ann C. (in press). Shifting landscape: Differences that spawn new knowledge. In Kurt Richardson & Andrew Tait, Complexity and Knowledge Management: Volume Four. ISCE Publishing. (Publication expected in 2008)

Chapters in Books Published (representative selections only)
Baker, Ann C.  (2002). Creating a new kind of conversation: A consultant’s role in building sustainable change in the new economy. In Ronald Sims (Ed.), Changing the Way We Manage Change: The Consultant’s Speak. Westport, CT: Quorum Books.

Boyatzis, Richard, Baker, Ann, Leonard, David, Rhee, Kenneth, & Thompson, Lorraine (1995). Evidence of the impact of the new program on students' abilities.  In Richard Boyatzis, Scott Cowen, & David Kolb (Eds.), Innovation in Professional Education: Steps on a Journey from Teaching to Learning. San Francisco:  Jossey-Bass.

Baker, Ann C. & Kolb, David A. (1993). Diversity, learning, and good conversation.  In Ronald R. Sims & Robert F. Dennehy (Eds.), Diversity and Differences in Organizations:  Issues and Perspectives. Westport, CT:  Quorum Books.

Conference Presentations (representative selections only)
Baker, Ann C. (April 2008). “Multiple Meanings of Knowledge Management.” NSF’s Knowledge Management Advisory Team. (Invited Presentation)

Baker, Ann C. (May 2007). “Why We Can’t Wait: The Emerging Needs of Alternative Dispute Resolution.” Keynote Speech at The Emerging State of Alternative Dispute Resolution Conference.

Baker, Ann C. (October 2006). “Tapping Local Knowledge: Unleashing Agents of Change for World Benefit.” United Nations & Academy of Management Global Forum: “Business as an Agent of World Benefit: Management Knowledge Leading Positive Change.” (Refereed Paper Presentation)

Baker, Ann C. (August 2006). “Shifting Organization Landscapes: Pushing Theoretical Boundaries for Creativity at the Edge of Chaos.” Academy of Management National Conference (Refereed Paper Presentation, Organizational Development & Change Division)

Baker, Ann C. (2005). “When People Disagree: How Do We Learn?” EDHEC Teleconference, Lille, France

Baker, Ann C. (2003). “The Women’s Movement in a Parochial Environment: A 1970’s Feminist in the Twenty-first Century.” Panel: Reflections on the Zeitgeist. Association for Public Policy Analysis & Management, Washington, DC. (Refereed Paper)

Borredon, Liz, Raeilin, Joseph, & Baker, Ann C. (2003). “Stages of Dialogic Conversation.” Seattle, WA. (Refereed Professional Development Workshop).

Baker, Ann C. (2002). “A Hermeneutical Approach to Research: Discovering How People in Organizations Learn Through Conversations in Face Space and Cyberspace.” Academy of Management National Conference, Denver, CO. (Refereed Paper Presentation, Research Methods Division)

Baker, Ann C. (2002). “Understanding Race in New Ways: Reflective Learning in Asynchronous Conversations for Organizational Change.” Academy of Management National Conference, Denver, CO. (Refereed Paper Presentation, Organizational Development & Change Division)

Baker, Ann C. (2002). “Transforming Wicked Problems: A Consultant’s Use of Conversation.” Academy of Management National Conference, Denver, CO. (Refereed Paper Presentation, Management Consulting Division)

LeBaron, Michelle & Baker, Ann C. (2002). “Women Transforming: Recreating Gendered Stories.” The 8th International Interdisciplinary Women’s World Congress, Kampala, Uganda. (Refereed Paper Presentation)

Baker, Ann C. (2001). “Micro Level Dimensions of Organizational Learning: Differences as Stimuli for Change and Learning.” Academy of Management National Conference, Washington, DC. (Refereed Paper Presentation, Organizational Development & Change Division)

Baker, Ann C.  (2001). “A Skeptic’s Conversion: Recognition of the Potential Expansion in Cyberspace to Supplement Face-to-Face Conversations for Learning.”  Academy of Management National Conference, Washington, DC. (Refereed Paper Presentation, Management Education & Development Division)

Baker, Ann C. (2001). “Contextual Interpretation of Conversation Through Qualitative Research: A Hermeneutical Approach in Face Space, Cyberspace, and Text Space.” Academy of Management National Conference, Washington, DC. (Refereed Presentation, Research Methods and Managerial & Organizational Cognition Divisions)

Baker, Ann C. & King, Starla J. (2000). “The Internet Connection: Diversity and the Internet from the Inside,” Diversity Leadership Forum Annual Meeting (professional association of global diversity leaders), Washington, DC. (Invited Presentation)

Baker, Ann C. (2000). “Keep the Conversation Going: Using On-Line Conversational Databases to Supplement Face-to-Face Learning,” Organizational Behavior Teaching Annual National Conference. (Refereed Presentation)

Baker, Ann C. (2000). “Hearing Others Into Speech Across Cultural Differences,” NTL Institute for Applied Behavioral Science Annual Meeting, Washington, DC. (Invited Presentation)

Baker, Ann C. (2000). "Women in the Workplace," Company-wide videoconference, Freddie Mac Corporation, Northern VA. (Invited Presentation)

Baker, Ann C. (1999). “Change Leadership,” Workshop for Chairpersons and Administrators at George Mason University, April and September 1999. (Invited Presentations)

Comerford, Susan, Fambrough, Mary, Baker, Ann, & Wyss, Esther (1999). “Working with Diverse Students: Strategies to Assist Faculty in Doing Their Homework,” Preconference Workshop, Academy of Management Annual Meeting, Chicago, IL. (Refereed presentation, Gender & Diversity in Organizations Division)

Baker, Ann C., White, Judith, & McMillen, Cecilia M.  (1993). "Cultural Analysis, Relational Dialogue and the Creation of a Multicultural Learning Community;" Managing in a Global Economy V Conference; Berlin, Germany.  (Refereed presentation)

Consultation and Facilitation (representative selections only)
Consultant and Researcher, USPS, Office of the Inspector General, Washington, DC. Assisting the OIG create an effective Work Life Enhancement Program and related organizational culture changes while conducting field research.

Executive Coach, Private Client Coaching

Co-Facilitator, The Think Tank Program for National Nonprofit Sector Leaders sponsored by the Lilly Endowment for Chief Executive Officers of National nonprofit organizations. Series of three retreats, each four-days in length, for CEOs of national nonprofit organizations. I co-facilitated each of the three retreats.

Facilitator of Smart Growth Initiative for South Carolina, Urban Land Institute and University of SC, a Public Policy Initiative of Diverse Stakeholders guiding land development for the State of South Carolina. Series of workshops over two years to develop the statewide land use plan.

Executive Coach & Assessment Team, Executive Leadership Development Program, Merrill Lynch International, (competency-based professional development program).

Executive Coach and Facilitator, Competency-based Professional Development Program, PriceWaterhouseCoopers (formerly Coopers & Lybrand), USA Partners.

Facilitator & Evaluator, National Council of Teachers of English, Annual Board of Directors Retreat. Lake Tahoe, NV.

External Evaluator for the Bush Fellows Program for Superintendents, Principals, and Lead Teachers; Bush Foundation; MN. Evaluated the program by observing sessions; interviewing participants, graduates, and other stakeholders; and statistical analyses. Wrote an extensive report with aggregated results and recommendations.

Ongoing Process and Conflict Resolution Facilitator for a department of physicians (confidentiality required), in a major medical university. Called in to help group resolve long-standing problems and assist in to development of more effective working relationships.

Process Facilitator and Civic Forum Facilitator for the Community Foundation sponsored by the Pew Partnership for Civic Change and funded by The Pew Charitable Trusts, Charleston, SC. Monthly meetings and numerous three-day retreats over a three-year period bringing together diverse stakeholders to develop a community-wide approach to meet the needs of children in the area.

Neutral Facilitator for the City of Charleston ad hoc Tourism Committee charged with the development of a Ten-Year Tourism Plan bringing together stakeholders with diverse interests, City of Charleston, SC. Worked with highly diverse stakeholders monthly for approximately a year and a half and helped the group reach consensus on recommendations for City Ordinances to resolve long-standing tensions between residents of the historic district and the business community. All recommendations were accepted and passed by the City Council.