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George Mason University *57 Trace Procedure

Instructions by Phone Type

Student Residence Halls
(Call must be in progress to complete the trace. You cannot trace a call that has been disconnected)

Step 1: Pick up the telephone.
Step 2: Ensure call is on the line.
Step 3: Press flash switch hook quickly and release.
Step 4: Press *57 immediately.
Step 5: Caller will come back on the line.
Step 6: Hang-up on caller.
Step 7: LOG CALL (time, date, what was said, background noises, etc.)
Step 8: Call GMU Police to report call and verify trace (703-993-2810)
 



Faculty, Staff and Administrative Phones
 

For single line phones WITHOUT link key; Call must be in progress.
Step 1: Pick up the telephone.
Step 2: Ensure call is on the line.
Step 3: Press flash switch hook quickly and release.
Step 4: Press *57 immediately.
Step 5: Hang up.
NOTE: After flash hook has been completed, caller will automatically be placed on hold until *57 has been completed.

 

For single line phones WITH link key; Call must be in progress.
Step 1: Press link key.
Step 2: Dial *57.
Step 3: Hang up.
NOTE: After the link key has been pressed, the caller will automatically be placed on hold until *57 has been completed.

 

For multi-line phones WITHOUT trace key; Call must be in progress.
Step 1: Press link key.
Step 2: Dial *57.
Step 3: Hang up.

For multi-line phones WITH trace key; Call must be in progress.
Step 1: Press trace key.
Step 2: Hang up
NOTE: After transfer has been pressed, the caller will automatically be placed on hold until *57 has been completed.



If you have any questions or concerns about the these procedures, feel free to contact the George Mason Police Department at 703-993-2810. For calls that are continuing in nature, please start a phone log of the calls to include date, time, and what was said.
 


 

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