MEMO- Web Interface Help


Messenger Express is a full-featured, web-enabled electronic mail (email) client that lets you compose, send, receive, and manage email, including multimedia messages, from a browser.

 You may select from the following topics:
About Messenger Express
Messenger Express lets you write, send, receive, read, reply to, forward, delete, file, and find email using tabs. When you click a tab label, its full tab appears with an option bar at the top and information below it for you to view or respond to.

To manage your email, Messenger Express provides these tabs:
Messenger Express Tabs
How To Use Them
Folders Tab
Use this tab to view and work with folders, where messages are filed. For more information, refer to Managing Folders.
Inbox Tab - or the tab for whichever folder you have been working with.
Use this tab to view and work with groups of messages. For more information, refer to Managing Messages.
Message Tab
Use this tab to view and work with individual messages. For more information, refer to Working with Messages.
Options Tab
Use this tab to view information and options and to make choices about your email account. For more information, refer to Viewing and Managing Your Account.
Managing Messages
From the Inbox tab, you can perform these tasks:

 Note: You can do all of the above tasks from the Inbox tab, and some from any of the tabs. For example, you can compose a message from the Inbox tab, Folder tab, or Message tab.

 Getting New Messages
To receive new messages, click Get Mail at the top of the Inbox tab.

 Messenger Express lists messages in the Inbox. Messages are displayed in a list that shows the date, sender, size, and subject of the message. Messages that are highlighted have not been read. The number of unread messages, displayed at the lower-left of the Inbox, changes to include new messages.

 Reading Messages
You open unfiled messages from the Inbox tab, and filed messages from the Folder tab.

To read a message:

  1. Click the Inbox tab or the Folder tab, depending on which messages you want to read, to see a list of messages.

  2. To open a specific message, click its subject name. When you do, the Message tab displays your message.

    3. For more information about the Message tab, refer to Working with Messages.

  3. When you finish reading the message, click Inbox to go back to the Inbox tab.
Deleting Messages
Depending on the Delete Options you set, you can delete messages temporarily or permanently from the Inbox. For more information about setting these options, refer to Settings.

Caution: To be sure you don't permanently erase a message you merely meant to move to the Trash, check your Delete Settings before you delete messages. If Expunge is set, messages are permanently removed without saving a backup copy.

These are your options:

 To delete messages from the Inbox or other folder (except the Trash folder):

  1. On the Inbox tab, select the message or messages you want to delete.

  2. Click Delete.

    3. The message or messages are sent to the Trash Folder.

To remove deleted messages from the Trash Folder:

  1. On the Folder tab, click the Trash Folder to see your deleted messages.

  2. Click Empty Trash to clear the entire contents of the trash folder. Or you can select specific messages you want to delete:

  3. Click Delete.

    4. The message or messages are deleted from the Trash Folder. A backup copy is not saved.

Undeleting Messages
You can undelete any message marked for deletion in the Inbox.

 To undelete a message or messages:

  1. On the Inbox tab, select the message or messages you want to undelete.

  2. Click Undelete. Undeleted messages no longer have X marks next to them.
Expunging Messages
Use the Expunge icon to permanently erase messages.

 Note: To see if you are set up to expunge messages marked for deletion, check your Delete settings. For more information, refer to Settings.

  1. Click the Inbox tab.

  2. Select the message or messages you want to erase permanently.

  3. Click Expunge.

    4. The messages are permanently deleted.

Composing Messages
For instructions, refer to Composing a Message.

Sorting Messages
Messages in the Inbox can be sorted by date, sender (the "from" field), size, subject, or read/unread status.

 Note: By default, messages are sorted with the newest message at the bottom, and oldest message at the top.

To change message sort order, click Date, From, Size, or Subject.

 To sort messages by read and unread status, click the icon next to Date.

 Filing Messages
To file or move messages from one folder to another:

  1. Select the message or messages that you want to file.

  2. From the "Move messages to Folder" drop-down list, select the folder in which you want your message to be filed.
Your message is filed in the folder you selected.

 Note: If you want to save a message on your local disk, cut and paste the text and then save it to a file on the local disk.

 Viewing Attached Files
To view a file attached to a message:

In the message heading next to Attachments, click the name of the attached file.

Note: GIF and JPEG attachments are displayed inline; all other attachments appear as links.

A new window opens and displays the attached file.

Saving Attached Files
If you receive an attached file, this includes a GIF or JPEG file, you can save it to a disk connected to your computer.

 To save an attachment:

  1. Right click the name of the attached file, in the message heading next to Attachments (In the case of GIF or JPEG files, which are displayed inline, you will need to right-click on the image.)

    2. A menu appears.

  2. From the menu, choose Save Link As.

    3. A "Save As" dialog box appears.

  3. In the File Name field, enter the name of the attachment to be saved.

  4. Click Save.
Searching for Messages
You can search for a specific message using search criteria and keywords you enter. For example, you can search for a message in a folder by subject, sender, or text.

  1. In the Inbox tab, click Search:

  2. Narrow the scope of your search by selecting a folder in the "Search for messages in" drop-down list. For example, you may choose to search the Inbox Folder.

  3. Specify the conditions of the search by selecting something from each of the drop-down lists on the next line, then enter a word or phrase in the blank text field.

  4. Click the Search button.

    5. The messages that match the search criteria are listed in the Search Results window.

    If you do not have a match, click the Revise icon on the toolbar to modify your search criteria.

  5. Click the Subject of the message that you want to open.
To return to the Inbox tab:

  1. Click the Folders tab.

  2. Click the Inbox tab.
Collecting External Mail
Messenger Express lets you collect Post Office Protocol (POP) mail from another account. For example, if you have a POP userID on servername.com, you can collect your mail from your servername.com account and view it with Messenger Express.

 To collect POP messages from another server:

  1. Click Collect External Mail, in the bottom right of the Inbox or Folder tabs.

    2. A POP collection window appears where you specify what you want and identify yourself.

    POP Server. Enter the name of the server from which you want mail collected.

    POP User ID. Enter the user ID of the mail account in which you want mail collected.

    Password. Enter the password for the mail account in which you want mail collected.

    Delete messages from server. If you want the mail you are collecting deleted from the server from which it's being collected, click the checkbox to insert a checkmark.

    Save to Folder. From the drop-down list, choose a folder in which you want the mail copied.

  2. Click Collect.

Composing Messages
Messenger Express allows you to compose messages, look up recipient addresses, draft a message, and attach files to messages.

 Composing a Message
You can compose a message from the Folder tab, the Inbox tab, or the Message tab.

 To compose a message:

  1. Click Compose.

    2. The Compose Message window appears, your cursor will be in the "add recipient" field.

  2. In the "add recipient" field, type an email address, then choose from the following:

    3. Note: To add several recipients in a single "add recipient" field, you can enter each recipient's name followed by a comma. For example: kristi, taylor, carolyn, daphne.

  3. Click the Subject field and type a description of the subject of your message.

  4. Click the top left of the message text box, and enter the text of the message.

  5. From the Priority drop-down list, select a priority.

  6. From the Request receipt drop-down list, select the option you want.

  7. At the top of the window, click Send.
You are returned to the tab from which you chose to compose a message.

 Composing a Draft of a Message
To draft a message to be sent later:

  1. Click Compose from the Folder tab, Inbox tab, or Message tab.

    2. When the Compose Message window appears, your cursor will be in the Recipients box ready for you to enter the email address of the people to whom you will send the message. You can do so now, or wait until you send the draft.

  2. Click the Subject field. Enter a subject name for your message.

  3. To compose a draft, click the top left of the Body Text Area, below the Subject line, and type your message.

  4. After composing the Draft, click Save Draft on the Compose Message icon bar.

    5. Note: The Compose window remains open, but the message is saved in the Drafts Folder, at this time you may close the window.

To retrieve and send a Draft:

  1. Click the Folders tab.

  2. Click the Drafts folder.

  3. Click the Subject name of the draft you want to retrieve. When you do, the Compose Message window appears with your draft.

  4. Enter the recipient names in the "add recipient" field.

  5. Click Send.
Looking Up Addresses
You can use the Address Lookup feature to help you find a recipient's address.

For example, if you already know a recipient's first name is something like Taylor, but you are not sure of the spelling, you can specify these search criteria:

 "First name sounds like Taylor"

Another example is, if you know the recipient's phone number is 555-1212, you can specify these search criteria:

"Phone number is 555-1212"

  1. Click Compose from the Folder tab, Inbox tab, or Message tab.

  2. Click Address.

  3. From the "Search local directory" drop-down list, select the phonebook or directory you want to search.

  4. From the "Name" drop-down list, select the element you want to search.

  5. From the "Contains" drop-down list, select the type of search you want to perform.

  6. In the blank field, enter the keyword or keywords you want to search.

  7. Click Search.

  8. When the results of the search are listed in the window, click the checkbox for the address of the person you want to receive the message.

  9. From the bottom of the screen, click one of the following addressing options:

  10. Click Close.

    11. The composition screen reappears with your mail recipient added to the header.

Attaching Files to a Message
You can attach and send any file that is on a disk connected to your computer. When you specify a file to attach, a copy of the file is attached to the message; the original remains in place.

 To send an attachment with a message:

  1. Click Compose from the Folder tab, Inbox tab, or Message tab.

  2. Click the Attach icon.

  3. Click Browse to select the file you want to attach.

  4. Click the file you want to attach.

  5. Click Open.

  6. Click the Attach button in the Attach file window.

    7. The Attach window closes when the file is sent.

Sending a Message
To send a message, click Send.
Managing Folders
Use the Folder tab to perform these tasks with folders:

 Viewing Messages in Folders
To view messages in a folder:

  1. Click the Folders tab for a list of folders.

  2. Click the folder you want to view.

    3. The contents of the folder appears with its name on the tab label.

    Note: To get back to the Inbox tab, click the Folder tab, then click the Inbox Folder.

  3. Click the subject of the message you want to view.

    4. The message displays on the Message tab.

Creating Folders
You can create folders and file them in any folder.

To create a folder:

  1. Click the Folders tab.

  2. Select the radio button next to the top level folder in which you want to create a new subfolder.

  3. Click New.

  4. In the "New Folder" dialog box, type a name for the new folder.

  5. Click OK.
Deleting Folders
To delete a folder:

  1. Click the Folders tab.

  2. Select the folder you want to delete by clicking the radio button to the left of the folder.

  3. Click Delete.

  4. Click OK to confirm.
Renaming Folders
To rename an existing folder:

  1. Click the Folder tab.

  2. Select the folder you want to rename by clicking the radio button to the left of the folder.

  3. From the Folder tab menu, click Rename.

  4. In the "Rename Folder to" dialog, type a new name for the folder.

  5. Click OK.

Working with Messages
Use the Message tab to perform these tasks:

 Deleting A Message
To delete a message:

  1. Open the message to delete by clicking on its Subject.

  2. Click Delete.
For more information about deleting messages, refer to Deleting Messages.

Composing a Message
To compose a message, refer to Composing a Message.

Replying to a Message
You can reply to the sender of a message, or to the sender and all recipients.

To reply to a message:

  1. Click Reply to reply to the sender, or Reply All to reply to the sender and all recipients.

    2. A Compose Message window appears with the name of the recipient or recipients. Your cursor will be in the "add recipient" field and the subject of the original message is prefaced with re:.

  2. If you want to enter additional email addresses, do so, then click "To", "Cc", or "Bcc" to indicate how you want the address to be listed.

  3. Click the top left of the message box and enter the text of your message, which is below the Subject line, to put your cursor in the Body Text Area.

  4. Click Send.
Forwarding Messages
To forward a message, and any files attached to it, from the Message tab:

  1. Select Forward.

  2. Address the message, using as many header fields as you need.

    3. Messenger Express enters the subject of the original message, prefaced with fwd:. Attachments that came with the original message are included.

  3. In the text box, write a message.

    4. The original message appears in a separate box at the bottom of the window labeled Original Message. Enter your comments above the original message. Messenger Express sends the original message with your comments.

  4. Click Send to send the message.
Displaying Next and Previous Messages
Messenger Express lets you easily move from one message to another:

 From the Message tab icon bar select Next or Previous to look at messages as they are listed in the current folder.

 Filing Messages
After reading a message, you can file it to another folder.

 From the "Move message to Folder" drop-down list, choose the folder in which you want the message filed.

 Attaching Files to a Message
To attach a file to a message, refer to Attaching Files to a Message.


Viewing and Managing Your Account
Use the options tab to view account information and to choose options to manage your account.

 Account Summary
On the Options tab, click Account Summary.

 The account summary gives you the following information about your account:

 The information in your account summary is for viewing. If you want to modify any of the information, you should contact your system administrator.

 Personal Information
Use this form to change your personal account information.

  1. Click the Options tab.

  2. Click the Personal Information box on the left panel.
You may change the following:

 Name
As it appears on outgoing messages. For example, John Doe.

 Preferred Language
From the drop-down list, choose one of the following:

 Reply to Address
To change your "reply to" address, complete this field. For example, if you are johndoe@example.com, but want replies sent to jdoe@example.com, enter jdoe@example.com in this field.

 vCard
An address book entry, or vCard, stores your name, postal address, email address, phone number, and other information. You can create a personal vCard for yourself that you can attach to your outgoing mail messages.

 To create a vCard, click the checkbox next to "Attach vCard to message" to insert a checkmark.

 Enter information in the fields.

 Signature
To customize the signature that will be included at the bottom of each message you write, click the checkbox next to "Include this text in each message you compose" to insert a checkmark. Enter your preferred sign-off in the field.

 Save Changes/Reset
When you are finished entering changes on the Personal settings, click Save.

 If you make changes and decide not to save them, click Reset. When you do, the page is refreshed back to the original information.

 Password
To change your Password:

  1. Click the Options tab.

  2. Click the Password box on the left panel. You have three prompts, all of which must be filled in:
Settings
To change your settings:

  1. Click the Options Tab.

  2. Click the Settings box on the left panel.
You can customize the following settings:

 Message List Pagination
Use the drop-down list to set the number of messages per page.

 Deleting Mail
You have two delete options:

 You can choose "Move deleted message to", which requires you to select a folder from the drop-down list, or you can "Mark messages for deletion".

 Sent Messages
This option lets you to save a copy, of every message you send, to a specific folder. To choose a folder, use the drop-down list.

 Message Drafts
This option lets you choose a folder in which you want drafts saved. Use the drop-down list to select a folder.

 Reply Quoting
This option lets you automatically include the text of a message to which you are replying.

Mail Forwarding
Use this option to send a copy of every message you receive to a specific email address. For example, if Taylor wants to send Daphne a copy of every message she receives, she would enter Daphne's email address in the "Delivery Options" box. You can enter as many email addresses as you want in the box, one line at time.

 Save Changes/Reset
When you are finished entering changes on the Personal settings, click Save.

 If you make changes and decide not to save them, click Reset. When you do, the page is refreshed to the original information.

 Appearance
To customize the appearance of your email account:

  1. Click the Options tab.

  2. Click the Appearance box on the left panel.
You can customize the appearance of your mail account by changing the following:

 The Color Scheme

The Toolbar

The Display Font

The Color Scheme
To set the color of your page text and background, click the radio button next to the color scheme you prefer. Your choices are:

 The Toolbar
To customize toolbars, click the button next to one of the following:

 The Display Font
You can customize the font face and font size used in messages. Choose what you want from the drop-down lists.

 Vacation Message
Follow these steps to activate or deactivate the sending of vacation messages and to write the message you want sent in response to email messages while you are away.

  1. Click the Options tab.

  2. Click the Vacation Message box on the left panel.

  3. To turn on the vacation message reply, click the box labeled "Enable automatic vacation reply" to put a checkmark in it.

    4. To turn off the vacation reply message, click the "Enable automatic vacation reply" to remove the checkmark.

  4. In the text box, type your vacation message.

    5. This message is sent only when the box to enable vacation messages is checked.

  5. Click Save Changes.

 

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