Mason partners with TimelyMD to improve student health and well-being

Mason partners with TimelyMD to improve student health and well-being
Mason and TimelyMD have partnered to improve student health and well-being. Graphic provided 

George Mason University and TimelyMD have teamed up in an effort to improve student health and overall well-being with free and equitable access to mental health support. 

The TimelyCare platform, which launched on October 17, provides a 24/7 virtual extension of campus counseling center resources to improve student well-being, engagement, and retention. 

Using TimelyCare on a phone or other device, Mason students can now select from a wide-ranging menu of virtual care options from licensed counselors in all 50 states at no cost and without the hassle of traditional insurance. 

Services included on-demand mental health and emotional support, appointment-based mental health counseling, psychiatric support, health coaching and digital self-care content in a hybrid model of care in collaboration with on-campus resources. 

“TimelyCare is a great complement, and supplement, that enhances our existing university support services,” said Provost and Executive Vice President Mark Ginsberg. “Students now have more options when looking for help—wherever they are and whenever they have a need.”  

In addition, faculty and staff have access to support that empowers them to guide students to TimelyCare resources to help students achieve a sense of well-being, live healthier lifestyles and improve their mental health. 

Benefits to students include convenient 24/7 care, reduced wait times, a diverse provider network and the peace of mind that comes from knowing that TimelyCare is a safe, secure, and HIPAA-compliant platform that follows campus-specific protocols to facilitate care coordination and follow-up to ensure continuity of care.  

Student do not need insurance to access TimelyCare, and will have access to it until the last day of their graduating semester. 

“The health and safety of our students is our top priority," said Rose Pascarell, Mason's vice president for University Life. “TimelyCare’s ease of use, convenience and immediacy make it easier than ever for our students to get the support they need, when they need it.”  

That’s just what Michelle Melo had in mind when the second-year master's student from Manila, Philippines, studying systems engineering first downloaded the TimelyCare app. 

She said she found the platform “very easy” to use and of great value, especially to international students like herself who hail from cultures where there can be a stigma surrounding mental health issues. 

“Having a resource to help our mental well-being will help us move away from the stigma that mental health is just a mood swing and actually assist us in receiving the help that we need,” Melo said. 

The need for 24/7 access to high-quality care has never been more important. According to the American Council on Education, student mental health is the top concern of college and university presidents and is also the number one reason students leave college. A recent report by Gallup and the Lumina Foundation found that three out of four students in bachelor’s degrees programs who considered stopping out – stopping with the intention of returning to school – cited emotional stress as their reason. 

Sixty percent of all students who have sought mental health support through TimelyCare said they would have done nothing if the service were not available, according to the company. 

“Meeting the need for equitable, on-demand access to care is a critical challenge that extends beyond campus boundaries. TimelyCare allows colleges and universities like George Mason University to solve problems rather than just treat symptoms,” said Luke Hejl, TimelyMD CEO and co-founder. “Our mission at TimelyMD is to improve the health and well-being of college students by making virtual care accessible anytime, anywhere. Through TimelyCare, we are proud to deliver best-in-class health and well-being solutions to help students thrive.” 

Founded in 2017, TimelyMD serves more than a million students at more than 200 campuses nationwide.