Mental and Emotional Well-Being

Mason will continue to provide a wide range of mental health services for students, faculty, and staff.

Our return to an open campus comes with a mix of excitement and uneasiness. We might be happy at a return to normalcy, but also uneasy about being around others. If you need some help, Mason will provide it. 

Student Services 

Get mental health services in person and virtually through Counseling and Psychological Services (CAPS) by calling 703-993-2380 for reasons ranging from anxiety or relationship distress to suicidal ideation or other serious mental health issues during regular business hours.

After 4:30 p.m. and on weekends, Mason partners with crisis hotline “Protocall Services” to provide crisis services for Mason students. 

Protocall is staffed by licensed clinicians to provide crisis intervention and referral services from 4:30 p.m. to 8:30 a.m. weekdays and 24 hours on weekends. Call the CAPS number, 703-993-2380, then press 1 to be connected to Protocall. 

In addition to CAPS, you can also access in-person and virtual well-being programs through:

Employee Services 

If you're enrolled in Mason health care plans, you have access to Employee Assistance Programs, which offer confidential assistance with personal, physical, psychological, and/or financial challenges.  

You and your dependents are eligible for up to four free sessions to address a variety of topics such as: 

  • Legal issues. 
  • Housing insecurity. 
  • Mental health. 
  • Elder care. 
  • Substance abuse. 
  • Grief counseling. 

Find more information from the Virginia Department of Human Resource Management. 

Human Resources and Payroll has a variety of workshops and programs for all faculty and staff (regardless of whether they're enrolled in the university’s benefit programs) to support well-being. 


If you or anyone you know is experiencing a crisis, text “START” to 741741 (Crisis Text Line) or call 1-800-273-TALK (8255) to speak with a crisis counselor.