2011-2012 University Catalog 
  
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2011-2012 University Catalog

PUAD 720 - Performance Measurement

Credits: 3 (NR)
Methods used by managers to systematically assess performance. Includes practical tools such as focus groups, survey research, cost/benefit analysis, benchmarking, and comparison methods for revealing outcomes and impacts. Prepares managers to use information more effectively in developing programs and services and formulating policy, and covers reporting techniques to communicate performance results.

Hours of Lecture or Seminar per week: 3
Hours of Lab or Studio per week: 0