2014-2015 University Catalog 
  
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2014-2015 University Catalog

TECM 748 - Systemic Approach to IT Management

Credits: 2 (NR)
The course introduces students to systems thinking, and then applies systems thinking to best practices in development and management of IT processes and connecting management of IT processes to organizational strategy. The course also reviews and considers IT processes from the strategy and service management frameworks including Balanced Scorecard and ITIL.

Hours of Lecture or Seminar per week: 2
Hours of Lab or Studio per week: 0
When Offered: Spring